So we signed up at freecreditreport.com 8 months ago. We were also told to call (877) 481-6826 so that we could cancel it by December 20, 2007, so that we would not get charged. Around the same time, we signed up for Triple Advantage on our credit card. When we received our next bill, we thought that the CIC*Triple Advantage was apart of the Account Secure Plus.
Fast forward about eight months later.. today, 8/25/08, I called to cancel the Account Secure Plus. Well thats when I found out that the CIC Triple Advantage was not apart of it and that it was separate. I called my credit card company to get the number.
I called (877) 481-6825 and spoke to "Juan Vargas Employee #4836". I questioned what CIC Triple Advantage was and he said, "freecreditreport.com". I told him that I canceled the service before Dec. 20, 2007 to avoid charges and received confirmation # 157160484. He said "They had no record of that confirmation number or any kind of cancellation for that account". He put me on hold and returned saying " His supervisor, Sarah, authorized a refund of $59.80 to out account". I was about to say okay and be done with it, but I realized that was only the equivalent of 4 months at $14.95/mo. So I said I refused to accept that amount of refund and wanted the full 8 months of unauthorized charges to be refunded to my account, which is a total of $119.60.
I went on to say that I had canceled the account before and it was never canceled and the confirmation # "isn't in the system" and I'm canceling it again for a second time. What is going to happen if I'm getting this second confirmation number from him and in a month or two, I get more charges, then call back and am told the confirmation number that you gave me is "not in the system". He said that wouldn't happen this time, but they could not refund the full amount. I replied with "Well I researched this company while talking to you and I have read numerous complaints on internet sites and on the BBB website. I refuse to get screwed over by this company. If you can't refund the unauthorized charges to my account, then let me speak to someone who can".
He put me on hold and returned saying that his supervisor, Sarah, has authorized us to receive the total amount of $119.60 to be refunded to our account in 7-10 business days. I told him they " better be or else I will take further action." So hopefully it works this time.. we'll see...
Review about: Credit Card Advantage.