customer reps will not give you a last name

I called the number to cancel this 'service,' and since they do not return e-mails, my bank needs proof that attempts to cancel the acct were made. Upon informing the rep that I was recording the conversation (per CA state law) to take to the bank if they did not process the request, I was told they could not continue the phone call "for security reasons." That's funny, the automated voice when you call their 877 number says "calls may be recorded..."

When I was transferred to a supervisor, she refused to give me a last name and threatened to end the call if I had not stopped recording. She also refused to tell me their branch location and only mentioned California. Which is funny, because with the 3 other people I was transferred to, it felt a lot like I was talking to Indian call center employees.

This company is run by scum-- never give a CC number for a FREE credit report.

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